1R01AG074710

The Care Ecosystem is an accessible, remotely delivered team-based dementia care model, designed to add value for patients, providers and payers in complex organizational and reimbursement structures. Care is delivered via the phone and web by unlicensed Care Team Navigators, who are trained and supervised by a team of dementia specialists with nursing, social work, and pharmacy expertise. The evidence base to date suggests that the Care Ecosystem improves outcomes important to people with dementia, caregivers, and payers when delivered in a controlled research environment, including reduced emergency department visits, higher quality of life for patients, lower caregiver depression, and reduced potentially inappropriate medication use (Possin et al., 2019; Liu et al., 2022). The investigators propose a rapid pragmatic trial in 6 health systems currently offering the Care Ecosystem program in geographically and culturally diverse populations. The investigators will leverage technology, delivering care via the phone and web and using electronic health records to monitor quality improvements and evaluate outcomes while maximizing external validity. The investigators will evaluate the effectiveness of the Care Ecosystem on outcomes important to patients, caregivers, healthcare providers, and health systems during the pandemic. By evaluating the real-world effectiveness in diverse health systems that are already providing this model of care, this project will bridge the science-practice gap in dementia care during an unprecedented time of heightened strain on family caregivers, healthcare providers and health systems.

Inclusion criteria, PWD participant

1. Age 18+

2. Provision of verbal consent (or surrogate consent), documented in REDCap, and assent

3. Willingness to enroll in the Care Ecosystem program

4. Lives in the community (i.e., not in an assisted living, board & care, skilled nursing
or memory care facility) at the time of enrollment

5. Have a dementia diagnosis documented in the EHR

6. Has had a visit with the referring provider in the last 12 months

7. Has a caregiver with a primary level of responsibility for the patient who is eligible
and willing to participate

Inclusion Criteria, Caregiver participant

1. Age 18+

2. Provision of verbal consent, documented in REDCap

3. Has a primary level of responsibility for the care of a PWD-participant who is
enrolling in the study

4. Willingness to enroll in the Care Ecosystem program and complete surveys

Exclusion Criteria, PWD participant

1. PWD-participants for whom a substantial amount of the patient's healthcare utilization
records cannot be accessed for research purposes by the study team. (see Note)

2. Is currently, or was ever enrolled, in the Care Ecosystem program.

3. Medical documentation indicates that the patient's dementia is a non-progressive type
(e.g., due to a head injury or stroke, and not expected to progress).

Note: This exclusion criteria will be operationalized differently at each site based on
variations in data access options for their patient population; these options will include
EHR and Medicare. A small percentage of participants may be enrolled from underrepresented
populations for whom a substantial amount of utilization records cannot be accessed with
written approval from the study PI. All participants must be affiliated with one of the 6
participating health systems:

Ochsner Health System Providence Health & Services Lundquist Institute for Biomedical
Innovation at Harbor-UCLA Medical Center HealthPartners Institute University of Colorado,
Denver University of California, San Francisco